Refund Policy

Digital Products

Templates, E-Books, & Pre-Built Software Licenses

Due to the intangible nature of digital assets, which cannot be returned once access is delivered, our refund terms for digital products are as follows:

• No Refunds After Download: Once a digital asset or code package has been downloaded, cloned, or accessed, we generally do not offer refunds.
• Exceptions for Technical Issues: If you experience significant technical defects preventing access or execution, and our support team cannot resolve the issue within a reasonable timeframe, you may be eligible for a store credit or refund. Technical support must be contacted within 7 calendar days of purchase.
• Misrepresentation: If a pre-built digital asset is demonstrably different from its documented specification, you may request a review within 7 calendar days of purchase with supporting evidence.

Professional Services

Custom Software Engineering, Architecture, & Subscriptions

Refunds for custom engineering and agency services are handled based on project milestones, engineering resource allocation, and work completed:

• Initial Project Deposits (Strictly Non-Refundable): All initial project deposits (e.g., Milestone 1 / Project Initiation deposits) are strictly non-refundable. Upfront deposits secure immediate engineering availability, environment setup, database architecture, and initial infrastructure provisioning. Once a deposit is received and project initiation commences, no refunds will be granted for the deposit amount under any circumstances.
• Milestone-Based Custom Development: For ongoing development phases following Milestone 1:
  • Work Approved/In Progress: Payments made toward active or accepted milestones are non-refundable once work has commenced or acceptance criteria have been verified.
  • Project Cancellation: If a client cancels a contract prior to the initiation of a subsequent milestone, any unearned, prepaid funds held for unstarted future milestones will be returned, minus any non-recoverable third-party expenses or administrative fees incurred.
• Monthly & Annual Retainers / Subscriptions:
  • Monthly Maintenance Retainers: Monthly support retainers are non-refundable once the billing period has begun. You may cancel your retainer at any time prior to the next billing cycle to prevent future charges.
  • Annual Subscriptions: For annual service retainers, a pro-rated refund may be requested for full unused future months, minus a 15% administrative processing fee and any non-refundable third-party infrastructure setup fees.

Cancellation Prior to Service Commencement

If a client cancels a custom service engagement in writing before any work has begun, before initial code repository scaffolding is created, and before cloud infrastructure accounts are configured, a refund of paid fees may be issued at Majestik Magik's sole discretion, minus a 5% credit card payment processing fee.

How to Request a Review or Refund

To request a refund or billing review under this policy:

1. Contact Us: Email contact@majestikmagik.dev with your primary contract reference or order number and a clear description of your request.
2. Review Window: Our finance and technical leads will review your request against completed project milestones, repository commit histories, and contractual acceptance criteria within 5 business days.
3. Refund Processing: If a refund or partial refund is approved, it will be credited back to your original payment method (or via Bank Transfer/Stripe) within 7–10 business days.