Our Refund Policy

Digital Products (e.g., templates, e-books, software licenses)

Due to the intangible nature of digital products, which cannot be returned once delivered, our refund policy for these items is as follows:

• No Refunds After Download: Once a digital product has been downloaded or accessed, we generally do not offer refunds.
• Exceptions for Technical Issues: If you experience significant technical issues preventing you from accessing or using the product, and our support team cannot resolve the issue within a reasonable timeframe, you may be eligible for a refund. Please contact us within 7 days of delivery to report such issues.
• Misrepresentation: If the digital product is significantly different from its description or if it fails to perform as advertised, you may be eligible for a refund. Evidence of misrepresentation will be required. Please contact us within 7 days of delivery to report such issues.

Services (e.g., custom development, consulting, subscription services)

Refunds for services are handled on a case-by-case basis, depending on the nature of the service and work completed:

• Project-Based Services: For custom development or consulting services, refunds will be evaluated based on the work completed and the agreed-upon milestones. If a project is cancelled before completion, any refund will be prorated based on the services already rendered and expenses incurred.
• Subscription Services:
  • Monthly Subscriptions: Monthly subscriptions are generally non-refundable once the service period has begun. You can cancel your subscription at any time to prevent future charges.
  • Annual Subscriptions: For annual subscriptions, a refund may be issued for the unused portion of the subscription, minus any non-refundable setup fees or a pro-rated amount for the time already used. A cancellation fee may also apply.
• Cancellation Before Service Commencement: If you cancel a service before any work has begun or before the subscription period starts, a full refund may be issued.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to jamil.matheny@majestikmagik.com with your order number and a detailed explanation of why you are requesting a refund.
2. Provide Evidence: For technical issues or misrepresentation, please provide screenshots, error messages, or other relevant evidence to support your claim.
3. Review Process: We will review your request within 5 business days and may contact you for additional information.
4. Refund Issuance: If your refund request is approved, the refund will be processed to your original method of payment within 7-10 business days.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically.